Terms of Use — Home Secret
Welcome to the official Home Secret website, your destination for natural and handmade cosmetics. By accessing this site, you fully accept our terms of use. If you do not agree with these terms, please stop using the site immediately.
Scope of Application
Use of the Home Secret website is strictly limited to personal and non-commercial purposes.
- It is forbidden to copy, reproduce, or distribute any content from the site for commercial purposes without prior written authorization from Home Secret.
- All intellectual property rights related to the content, images, texts, logos, and other elements belong to Home Secret or its partners.
Orders and Payment
Orders are placed exclusively through the website or official communication channels (WhatsApp, phone).
- Available payment methods: Cash on Delivery and Bank Transfer.
- The customer is responsible for verifying the accuracy of order and delivery details before confirmation.
- Home Secret reserves the right to refuse any order showing signs of abuse or incorrect information.
Shipping and Delivery
Products are shipped throughout Morocco and internationally, depending on available delivery zones.
- Delivery times are approximate and may vary depending on the destination.
- These estimated times are indicated on the 'Shipping & Delivery' page of the website.
- Home Secret cannot be held responsible for delays caused by carriers or circumstances beyond its control.
Return and Exchange Policy
Home Secret is committed to customer satisfaction. Products may be returned or exchanged under the conditions outlined in our Refund & Return Policy.
- Customers are encouraged to review the dedicated page for details on timelines, conditions, and procedures.
- No returns will be accepted outside of the conditions stated in the policy.
Protection of Personal Data
Home Secret collects and uses personal data in accordance with Moroccan law n°09-08 and with full respect for confidentiality.
- Data is used exclusively for processing orders, deliveries, and after-sales service.
- Home Secret ensures a high level of security to protect customer information.
- No personal data is sold or shared with third parties, except when necessary (e.g., delivery companies).
- For more details, please see our Privacy Policy page.
Warranty and Liability
Home Secret strives to provide accurate and up-to-date information about its products, however:
- The information and content on the site are provided for informational purposes only, without explicit or implied warranties.
- Home Secret cannot be held responsible for any direct or indirect damages resulting from the use of the site or its products.
Changes to the Terms
Home Secret reserves the right to modify these terms at any time.
- Any change takes effect immediately upon publication on the website.
- Continued use of the site after these modifications implies acceptance of the updated terms.
Applicable Law and Dispute Resolution
These terms are governed by Moroccan law.
- Any dispute related to the use of the website or its services will be subject to the exclusive jurisdiction of Moroccan courts.
Contact
For any questions or information regarding these Terms of Use, you can contact us via:
- Email: contact@home-secret.com
- WhatsApp: +212662382355
- Phone: +212662382355