Privacy Policy — Home Secret
At Home Secret, protecting your privacy is our top priority. We are committed to handling your personal data with transparency, responsibility, and in compliance with Moroccan Law No. 09-08 on data protection.
Information We Collect
To provide the best possible service, we collect only the information strictly necessary:
- Identity and contact information: full name, phone number, email address, and delivery address.
- Transaction data: details of purchased products, order history, and payment information (without storing banking data).
- Technical data: IP address, browser type, operating system, and browsing behavior — used to improve the user experience.
How We Use Your Data
Your personal data is used exclusively for the following purposes:
- Order processing and delivery: confirmation, preparation, shipment, and tracking of orders.
- Customer service and support: responding to inquiries, managing complaints, and providing post-purchase assistance.
- Continuous improvement: anonymous analysis of user behavior to optimize the website and tailor offers.
- Marketing communication (with your consent): sending offers, newsletters, or updates about new products.
Data Security and Protection
We apply strict technical and organizational measures to ensure the security of your personal data:
- SSL/HTTPS encryption to secure exchanges between your browser and our servers.
- Secure storage on protected servers that are regularly updated.
- Restricted access only to authorized personnel who need this data to perform their duties.
Data Sharing with Third Parties
Home Secret does not sell, rent, or share your personal data except in the following necessary cases:
- Delivery partners: to ensure the shipment of your orders.
- Payment service providers: for secure transaction processing.
- Legal obligations: upon request from competent authorities in accordance with the law.
Use of Cookies
We use cookies to improve your browsing experience on our website. These files allow us to:
- Remember your preferences (language, cart, etc.).
- Analyze website performance and navigation behavior.
- You can disable or delete cookies in your browser settings, but this may limit some website features.
Your Rights Regarding Your Data
In accordance with Moroccan Law No. 09-08, you have the following rights:
- Right of access: obtain a copy of your personal data.
- Right of rectification: correct or update your information.
- Right to erasure: request the deletion of your data within legal limits.
- Right to object: refuse the processing of your data for marketing purposes.
Children’s Privacy Protection
Our services are intended for adults. We do not knowingly collect data from minors under 18 years of age without parental consent.
Data Retention Period
Your personal data is retained only for as long as necessary for its intended purpose:
- Order and billing data are kept for 5 years for legal and accounting purposes.
Updates to the Privacy Policy
This policy may be updated periodically to reflect legal or technical developments. You will be informed of any major changes via email or our website.
Contact Us
For any questions about this policy or to exercise your rights, please contact us via:
- Email: contact@home-secret.com
- WhatsApp: +212662382355
- Phone: +212662382355